- Austin, Texas, United States +1 more
- On-site
- Full-time · Staff
- $159K–$230K per year
- 4+ years
As a Platform Application Engineer (Hardware Engineer), you will be focused on solving customer observations by, driving deep hardware analysis, debug, and issue resolution through to the root cause.
Locations (2)
- Austin, Texas, United States
- Kirkland, Washington, United States
Compensation
US: $159000 - $230000 (USD) + 15% bonus target + equity + benefits
Responsibilities
- Manage customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity on AI/ML infrastructure.
- Work closely with multiple Product, Quality, and Engineering teams to improve the product, and interact with our Site Reliability Engineering (SRE) teams to understand behaviours.
- Debug platform hardware and silicon-related issues to drive root-cause resolution and develop permanent improvements.
- Drive understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the cause for customer reported issues, and building tools for faster diagnosis.