- Wilmington, Massachusetts, United States
- Hybrid
- Full-time
- $82K–$113K per year
- 2+ years
As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems at customer sites.
Compensation
The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Responsibilities
- Serve as a technical escalation point for live site operations
- Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders
- Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues
- Monitor system performance, respond to alerts, and help maintain high system availability and reliability
- Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement
Requirements
- Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience
- Nice to have: exposure to databases
- Nice to have: data warehouses
- Nice to have: knowledge-based systems