- Burlington, Massachusetts, United States
- $70K–$119K per year
- 4–4 years
Provide technical assistance, diagnose software issues, recommend solutions, and support financial technology applications.
Compensation
Salary Range: $70,000 - $118,750 Annual
Responsibilities
- Respond to requests for technical assistance via phone and email
- Diagnose software issues and recommend appropriate solutions
- Provide follow-up and status update calls to clients
- Analyze problems, answer questions, and provide training related to the software
- Identify and test workarounds for bugs or deficiencies in the software
Requirements
- Bachelor's degree in a technical field such as Computer Science, Engineering, or another related technical discipline
- Nice to have: Salesforce for case tracking
- Nice to have: cloud computing
- Nice to have: virtualization
- Nice to have: Kafka