- New York, New York, United States
- On-site
- Full-time · Mid
- $150K–$175K per year
- 4+ years
Guide clients from go-live through renewal and ensure they get lasting value from the platform, owning the account for the life of the relationship.
Compensation
The Compensation range for this role is $150,000 - $175,000 USD annually and may be eligible for an annual bonus.
Responsibilities
- Take over each account at go-live and own it for the life of the relationship
- Lead onboarding and help each client’s lawyers fit the platform into how they already work
- Agree on goals with each client, meet regularly to review progress, and adjust the plan as needed
- Train new groups of users and help early adopters bring their colleagues along
- Track usage through scorecard and adoption reporting, notice warning signs, and act on them well before renewal
Requirements
- Nice to have: Legal technology
- Nice to have: Law firm experience
- Nice to have: Corporate legal department experience
- Nice to have: eDiscovery
- Nice to have: Consulting