Global Customer Support Engineer, German speaking
Nemetschek SE2 · Posted Nov 11, 2026
- Munich, Bavaria, Germany +2 more
- Hybrid
- Full-time · Mid
Help customers get clear, practical answers to complex engineering software questions in a customer support role at ALLPLAN.
Locations (3)
- Munich, Bavaria, Germany
- Stuttgart, Baden-Wurttemberg, Germany
- Dresden, Saxony, Germany
Responsibilities
- Provide technical support to customers and prospects using FRILO, DC Software, SCIA or ALLPLAN
- Resolve and document complex customer and sales partner enquiries independently in Dynamics and Salesforce
- Collaborate closely with Product Management and Development to address customer issues
- Mentor junior and fellow Support Engineers to help develop their expertise
- Create and maintain regional knowledge base articles, how-to guides and videos