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1–3 jobs· newest first

User Support AnalystNew
Dartmouth-Hitchcock Health · Bennington, US
Office Syst Asst - Radiology (UPMC Shadyside %26 Hillman Cancer Center)New
UPMC · Pittsburgh, US
On-site · Full-time · Entry
Real Time Adherence (RTA) Specialist, WFM
MSC Cruises · Fort Lauderdale, US
Full-time · Associate

+10K new in the last hour

User Support Analyst

Dartmouth-Hitchcock Health · Posted Nov 9, 2026

Bennington, Vermont, United States

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Provides frontline technical support for software and hardware issues, handling tickets, troubleshooting, and escalating complex problems.

Responsibilities

Provides frontline technical support in person, by telephone, via self-service tickets or other communication venues
Documents accurate assessment, analyzes, effectively troubleshoots and resolves or appropriately escalates issues
Monitors team work queues and takes ownership of tickets according to priority and daily assignments
Provides a high level of customer service by providing customers with information, restoring services, providing specific services as per guidelines and escalating tickets to higher levels of support
Obtains pertinent information for ticket creation and provides a customer friendly resolution

Requirements

High school diploma or equivalent

Skills

troubleshooting methodologies ACD system ticket and problem management software platform ACD ticket and problem management software

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Office Syst Asst - Radiology (UPMC Shadyside %26 Hillman Cancer Center)

UPMC · Posted Nov 10, 2026

Pittsburgh, Pennsylvania, United States
On-site
Full-time · Entry

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Clerical assistance to the Radiology Department including scheduling and data entry verification.

Responsibilities

Enter data into the computer and process requisitions to confirm data entry.
Document patient demographics accurately.
Schedule exams accurately, both automatically and manually, from fax and from the radiology ACD queue.
Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.
Participate in the training of new scheduling staff.

Skills

Data entry Customer service Telephone phone system operation ACD system Radiology information system

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Real Time Adherence (RTA) Specialist, WFM

MSC Cruises · Posted Nov 4, 2026

Fort Lauderdale, Florida, United States
Full-time · Associate
2+ years

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The RTA Specialist maintains a real time view of all contact center KPIs including contact types, agent work state, and scheduled activities.

Responsibilities

Continuously monitor real-time performance metrics including contact volumes, service levels, Utilization, average handling time, and agent availability
Track and monitor agent adherence to assigned schedules, breaks, and lunches
Analyze intraday forecasting and real-time data to identify trends and areas of improvement
Escalate operational issues, system glitches, or unexpected events
Collaborate with stakeholders to ensure effective coordination and information sharing

Requirements

Nice to have: multi-site call center real time adherence monitoring
Nice to have: workforce methodologies
Nice to have: WFM tools

Skills

contact center experience problem-solving multitasking interpersonal skills verbal communication

written communication

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