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1–2 jobs· newest first

Testing Accommodations AdvocateNew
Prometric · Remote, US
Remote · Full-time · Associate
RecruiterNew
Infinity Technology Services LLC · Colorado Springs, US
On-site · Full-time · Entry

+10K new in the last hour

Testing Accommodations Advocate

Prometric · Posted Nov 11, 2026

Remote, United States
Remote
Full-time · Associate
2+ years

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AI

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The role of a Testing Accommodation Advocate is to deliver exceptional customer service while ensuring candidates with approved ADA (Americans with Disabilities Act) accommodations exams are arranged respectively while managing candidate complaints, refunds, reimbursements, displacements and appeals are resolved in a timely and compliant manner while working closely with internal teams and clients to implement the best possible solution.

Responsibilities

Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
Research/respond to escalations, complaints and referrals from candidates representing Executive team
Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance
Answer calls within management standards, consistently deliver quality call handling and meet established metric goals

Requirements

High School Diploma or GED
Nice to have: Salesforce experience

Skills

ADA understanding Escalation management Complaint management Customer service Case management Microsoft Office Applications Teams Word PowerPoint Excel

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I

Recruiter

Infinity Technology Services LLC · Posted Nov 12, 2026

Colorado Springs, Colorado, United States
On-site
Full-time · Entry

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The Recruiter will identify, recruit, and screen potential employees for specific positions as outlined by the Prime contractor.

Responsibilities

Consults with the VP of Programs and/or Program Manager to understand the requirements, duties, and qualifications desired for the specified vacant position(s).
Collects and analyzes data to maintain current understanding of fair and competitive market salaries, candidate availability, and demand for candidates in particular fields.
Consults data and records to identify and select potential candidates for vacant positions.
Screens candidates, selects qualified and interested candidates for the interviewing phase, and then connects viable candidates with clients or hiring managers.
Checks candidates’ references and credentials, verifying experience and backgrounds.

Requirements

Bachelor’s degree in Human Resources
Bachelor’s degree in Business Administration
Bachelor’s degree in Psychology

Skills

Verbal communication Written communication Interviewing Organizational skills

EEO understanding

ADA understanding

Microsoft Office Suite

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