Platinum Travel Consultant - Travel & Concierge Experience
American Express - Global Commercial Services Italia · Posted Nov 4, 2026
- Phoenix, Arizona, United States
- Hybrid
- Full-time · Associate
- 1+ years
Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment, creating and managing travel arrangements for premium card members.
Compensation
Competitive base salaries Bonus incentives
Responsibilities
- Deliver world‑class customer service in an inbound, high‑volume travel call servicing environment.
- Delight Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
- Understand Card Member needs through consultation to deliver innovative and extraordinary interactions.
- Research, plan, and create personalized travel experiences, booking domestic and international flights, car and hotel travel itineraries.
- Communicate new and existing product offerings and value propositions relevant to the Card Member
Requirements
- Hospitality or Tourism degree or equivalent qualification
- Nice to have: previous experience in travel, hospitality, tourism, concierge services, or travel itinerary planning