- Manila, Philippines
- On-site
- Full-time · Manager
This role exists to keep our Americas (AMER) customer support operation consistently healthy and high-performing by leading a team of Support Analysts, owning the day-to-day shift, and delivering process and artificial intelligence (AI) improvements.
Managing daily operations of AI chatbot (Tanya OCBC), including quality monitoring, conversation design, performance analysis, and ensuring compliance with banking regulations.