As a Member Service Guide - Flex at Devoted Health, you will be a primary point of connection for our members — meeting them where they are, understanding what they need, and helping them navigate the complexities of healthcare with empathy, accuracy, and care.
- Engage with members across all channels (voice, digital, SMS, chat, video) with deep empathy, professionalism, and care.
- Help members navigate benefits, find providers, schedule appointments, and translate complex healthcare information into clear, actionable terms.
- Conduct proactive clinical outreach, effectively identifying escalation paths and collaborating with clinical staff.
- Leverage data, internal systems, and an AI Guide Assistant to deliver fast, accurate, and fully documented solutions.
- Adhere strictly to HIPAA guidelines, compliance regulations, and internal workflows.
- Nice to have: Contact center experience
- Nice to have: Health insurance experience
- Nice to have: Medicare Advantage familiarity
- Nice to have: HIPAA guidelines knowledge
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Parental leave program