- Remote, United States
- Remote
- Full-time · Senior
- $146K–$220K per year
- 8+ years
As our Forward Deployed Engineer, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for successful long-term partnerships.
Compensation
The base pay range per annum for this position is: (146,400-183,000-219,600) USD Annual.
Responsibilities
- Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
- Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
- Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
- Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
- Collaborate cross-functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing
Requirements
- Nice to have: AI/ML or cybersecurity products experience
- Nice to have: Red Hat Certified Specialist in OpenShift Administration