- Brussels, Brussels Capital, Belgium
Drive knowledge management, quality reviews, and ServiceNow adoption within the Helpdesk organization.
Responsibilities
- Own and maintain ServiceNow Knowledge
- Create, review and improve knowledge articles, troubleshooting guides and procedures
- Ensure documentation is clear, consistent, accurate and adapted to its target audience
- Identify knowledge gaps based on recurring incidents, requests and technician feedback
- Coordinate the lifecycle of knowledge articles, from creation and review to retirement