- Sydney, New South Wales, Australia
- Hybrid
- Full-time · Associate
- 2+ years
The IT & Business Systems Support Officer keeps our everyday IT environment running smoothly, securely, and efficiently, providing Level 1 and Level 2 support for hardware, software, and access needs while managing customer service platforms like Zendesk.
Responsibilities
- Provide Level 1 and Level 2 support to employees, troubleshooting hardware, software, network, and connectivity issues.
- Manage user accounts, permissions, and access controls including onboarding and offboarding.
- Assist with the procurement, configuration, and deployment of IT equipment.
- Maintain IT asset registers, software records, and equipment allocation documentation.
- Support system updates, endpoint protection, and access management.
Requirements
- Information Technology
- Business Systems
- Related qualification
- Nice to have: Zendesk
- Nice to have: AI chat agent exposure