Palo Alto, New York, San Francisco: $208,250 - $281,750 per year.
Austin, Boston, Boulder, Century City, Delaware, Los Angeles, Salt Lake City, San Diego, Seattle, Washington, D.C., and all other locations: $187,850 - $254,150 per year.
Responsibilities
Own day to day performance of the outsourced Service Desk
Directly manage deskside support technicians across the firm's 17 offices
Standardize support processes, ticket handling, and escalation paths
Use ticket data, reporting, and analytics to identify trends
Serve as the executive escalation point for support issues
Requirements
Bachelor’s degree in information technology, business administration, or a related field
Nice to have: Experience in a law firm or professional services environment
Nice to have: Familiarity with legal industry applications