- Munich, Bavaria, Germany
- On-site
- Full-time · Senior
The Service Platform Expert: You are the Subject Matter Expert for our Agentforce Service software suite, driving strategy to transform customer service departments through AI and software.
Responsibilities
- Partner with Core AEs to identify opportunities within accounts where platforms can revolutionize operations
- Engage with Heads of Customer Service, IT, and HR, as well as C-Level executives
- Articulate how the AI platform resolves routine cases autonomously and empowers human agents
- Lead the sales cycle, coordinating Solution Engineers, Customer Success, and Partners to close business
Requirements
- Nice to have: System Integrator background
- Nice to have: Consulting background
- Nice to have: Client-side Customer Service management experience