- Auckland, Auckland, New Zealand
- On-site
- Full-time · Manager
- 5+ years
Lead Customer Experience across APAC, managing a 24/7 support team and building an Enterprise support model.
Compensation
We offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.
Responsibilities
- Lead and grow a team of 40+ support specialists
- Co-own APAC Customer Experience strategy and roadmap
- Coach shift leads and build high-performing teams
- Hire and develop an Enterprise Lead
- Own coverage, rostering and capacity for 24/7 operation
Requirements
- Nice to have: hardware products
- Nice to have: field-deployed technology
- Nice to have: agtech
- Nice to have: startup experience
- Nice to have: Intercom