- Chorley, Lancashire, United Kingdom
- Hybrid
- Full-time · Manager
- 5+ years
As Technical Support Manager, you will be the desk’s senior technical authority and own its technical capability, people and performance - leading the Service Desk Team Manager and a team of 9 Service Desk Analysts.
Responsibilities
- Lead the Service Desk, line-managing the Service Desk Team Manager and, through them, a team of 9 Service Desk Analysts
- Delegate day-to-day control of queues, rotas and attendance to the Team Manager, while remaining accountable for team performance and development
- Hold regular one-to-ones, set objectives and manage performance
- Act as the desk’s senior technical authority - working the most complex cases hands-on and setting the diagnostic approach for the team
- Maintain deep, current knowledge of PSL’s desktop applications (including Analyst PMR, Head Office and Order Manager), their databases and integrations, and the pharmacy environments they run in
Requirements
- ITIL 4 Foundation or higher
- Nice to have: Halo PSA
- Nice to have: 3CX
- Nice to have: NinjaOne
- Nice to have: HSCN or other NHS connectivity