Transformation Project Manager - Operations & Service Delivery
Eurovision Services · Posted Nov 13, 2026
- Madrid, Madrid, Spain
- Hybrid
- Full-time · Manager
Drive the roll-out of the new target operating model, leading the implementation of measurable changes across Operations & Service Delivery.
Responsibilities
- Own and execute operational improvement initiatives from problem definition through pilot, rollout, adoption and benefits tracking
- Improve end-to-end execution across Booking, Service Delivery, NOC and adjacent teams
- Identify and implement practical improvements to workload allocation, resource planning, productivity and scalable service coverage
- Spot repetitive, low-value activities and partner with Technology and Product to introduce fit-for-purpose workflow improvements, digitalisation, AI-assisted capabilities and automation
- Get close to frontline realities, test hypotheses quickly, co-create solutions with colleagues and resolve obstacles
Requirements
- Nice to have: Broadcast experience
- Nice to have: Media experience
- Nice to have: Technology-enabled services experience