- Ottawa, Ontario, Canada
- Hybrid
- Full-time · Vp
- 10+ years
Lead the design and scaling of an AI-first customer experience strategy across all touchpoints for a health technology company.
Compensation
Competitive compensation package
Responsibilities
- Define and evolve the holistic customer experience vision across all touchpoints
- Translate company strategy into a clear, differentiated CX approach
- Design experiences that reduce friction, increase trust, and drive long-term retention
- Lead the design of an AI-first, human-enabled support model
- Own all customer support channels (voice, chat, email, async)
Requirements
- Nice to have: health tech
- Nice to have: SaaS
- Nice to have: marketplace
- Nice to have: multi-sided platforms