- Bangkok, Bangkok, Thailand
- Contract
- 3+ years
The IT Executive / EUC Specialist is responsible for managing defined end-user computing (EUC) operational outcomes and improving workplace technology experiences for Grabbers.
Responsibilities
- Manage daily EUC operational outcomes for the assigned site or country scope
- Partner with managed service vendors to review escalations, track service performance, and ensure timely preventive and corrective actions
- Develop SOPs, user guides, operational records, and knowledge-base materials to improve service consistency and scalability
- Work with other GTS teams and partners to resolve issues and represent end-user operational needs in service or product discussions
- Support governance, audit, and compliance activities by ensuring controls, operational practices, and asset data are accurate, traceable, and up to date