- Jersey City, New Jersey, United States
- Senior
- $150K–$180K per year
- 8+ years
Design, build, and operate enterprise voice, collaboration, and contact center solutions for Chubb’s global Unified Communications and Collaboration chapter.
Compensation
The pay range for the role is $150,000 to $180,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.
Responsibilities
- Design, build and evolve global UCC and contact center solutions across voice, telephony, meetings, messaging, recording, digital engagement and AI-enabled customer service capabilities
- Define and maintain architecture standards, design patterns and engineering best practices across NICE CXone, Cisco calling and collaboration, Webex, Microsoft Teams and related carrier services
- Evaluate technologies and shape platform direction by balancing business outcomes, customer and employee experience, integration complexity, security, scalability and long-term strategy
- Engineer AI-enabled contact center capabilities including conversational AI, virtual agents, intelligent routing, real-time agent assistance, interaction summarization, quality automation, self-service and workflow automation
- Architect and deliver complex global communications and contact center solutions from evaluation and design through integration, testing, deployment and handover to production operations
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent relevant experience