- Brazil
- Hybrid
- Full-time · Senior
- 10+ years
Strategic advisor role focused on ServiceNow platform vision, governance, architecture, AI adoption, and roadmap planning.
Responsibilities
- Lead strategic platform architecture discussions
- Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices
- Influence senior IT leaders on platform strategy and AI transformation
- Conduct solution design reviews and identify risks proactively
- Guide customers in the adoption of ServiceNow AI capabilities (Now Assist, AI Agents)
Requirements
- Nice to have: Certified Technical Architect (CTA)
- Nice to have: Certified Master Architect (CMA)
- Nice to have: ITSM
- Nice to have: ITOM
- Nice to have: HRSD