- Andover, Massachusetts, United States
- Hybrid
- Full-time · Director
- $158K–$259K per year
- 8+ years
The IT Business Relationship Manager (BRM) for Customer Care serves as the strategic technology partner to Global Customer Care leadership, accountable for shaping technology strategy, driving business value through digital transformation, managing demand and investment portfolios, and ensuring successful delivery and adoption of technology solutions that support customer service operations globally.
Compensation
The anticipated base compensation range for this position is $157,500 - $258,563 USD annually. In addition to base pay, we offer competitive bonus and benefits...
Responsibilities
- Serve as the primary IT liaison to Global Customer Care leadership teams
- Develop 1-year and 3-5-year Customer Care technology roadmaps aligned to business objectives
- Own Customer Care technology demand intake and qualification
- Lead technology transformation initiatives across the Customer Care ecosystem
- Establish and track adoption, utilization, customer service, and operational KPIs
Requirements
- Bachelor's degree in Information Technology, Business, Supply Chain, Customer Service, Engineering, or related field
- MBA or advanced degree preferred