- Miami, Florida, United States
- Hybrid
- Full-time
- 5+ years
The Customer Success Analyst leads customer operational initiatives for assigned accounts, supporting supply chain strategy, customer experience, and growth objectives.
Compensation
Compensation may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.
Responsibilities
- Build and maintain strong customer relationships and understanding of customer requirements
- Resolve order blocks, allocation issues, claims, and service disruptions
- Monitor customer satisfaction and implement corrective actions
- Develop, review, and maintain processes, SOPs, work instructions and customer documentation
- Monitor and analyze KPIs and provide reporting and insights to leadership
Requirements
- Bachelor’s degree in supply chain, Business, or related field