The Lead Product Manager will own the end-to-end first service experience, guiding customers from their initial interaction with the brand through signup and their first service booking. This role offers the opportunity to rethink an established customer journey from first principles and build a more intuitive, AI-native experience across three consumer brands.
Compensation
Base salary: $170,000–$210,000.
Equity: Opportunity to share in the value created through the company's growth.
Responsibilities
Define the vision and product strategy for the first service experience, establishing a clear roadmap for its redesign and implementation.
Rethink the customer journey from initial discovery through signup and first booking, evaluating every existing step against customer needs and supporting decisions with evidence.
Own the homepage and marketing website experience, including the first impressions and decisions that influence customer engagement.
Lead the signup and booking experience across all three consumer brands, ensuring a consistent and effective customer journey.
Redesign how customers receive quotes, select services, choose schedules, and complete payments, including Apple Pay and Google Pay.
Requirements
Bachelor's degree in Business, Analytics, Engineering, Design, or a related field
Design end-to-end, user-centered solutions for Amazon Customer Service, creating prototypes, testing with users, and collaborating with cross-functional teams.
Compensation
USA, WA, Seattle - 117,800.00 - 160,000.00 USD annually
Responsibilities
Learn from customers every day
Bring fresh thinking
Own design for defined workstreams
Work directly with contact handlers
Build interactive prototypes quickly
Requirements
Nice to have: Knowledge of usability principles and techniques
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