- Poland
- Full-time · Staff
- PLN 140K–PLN 234K per year
- 3+ years
The Technical Support Analyst (TSA) provides technical support for BMC products and related mainframe software products and some distributed products. The BMC TSA will be the primary interface between BMC and our customers and will interact with BMC Product Engineering teams to ensure all problems are resolved with the highest levels of customer satisfaction through quick and thorough remediation of customer issues.
Compensation
A reasonable estimate of the current range is zł 140,175 - zł 233,625
Responsibilities
- Manage, troubleshoot, and respond to customer issues on BMC product and Integration issues, ensuring appropriate resolution time
- Responding to and resolving all customer enquiries (via phone, e-mail, web)
- Identifying and reporting functional defects to higher levels of Support and R&D
- Maintaining high level of customer satisfaction
- Properly documenting all customer interactions and troubleshooting actions into the BMC issue management systems
Requirements
- Nice to have: CA Top Secret
- Nice to have: CA ACF2
- Nice to have: REXX code
- Nice to have: C
- Nice to have: C++