- Hyderabad, Telangana, India
- 3+ years
Technical Support Engineer responsible for owning and resolving complex CSP and Partner Center escalations, troubleshooting across Microsoft cloud services, and collaborating with engineering and product teams.
Responsibilities
- Own complex, high-impact CSP and Partner Center escalations from initial assessment through mitigation, resolution, and closure
- Establish clear problem statement, business impact, scope, timeline, and technical investigation plan
- Perform deep troubleshooting across Partner Center, identity and access, tenant and partner relationships, subscriptions, licensing, billing, commerce transactions, APIs, service integrations, and dependent cloud services
- Analyze logs, telemetry, error patterns, service behavior, and case history to isolate root cause and identify the most effective recovery path
- Develop and validate mitigations, workarounds, and recovery guidance while managing technical risk and customer impact
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Nice to have: Microsoft Partner Center
- Nice to have: Cloud Solution Provider program
- Nice to have: Microsoft 365
- Nice to have: Azure