Support Engineer Internship
Metasys · Posted Dec 3, 2025
- Remote
- Remote
- Internship · Intern
Provide technical support to e-commerce customers and internal users of supply chain tools.
Compensation
Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE.
Responsibilities
- Manage the full lifecycle of support issues from initial report to final resolution
- Provide Tier 1 and Tier 2 technical support for e-commerce transactions, B2B portal access, and internal application functions
- Conduct technical onboarding sessions for new B2B clients and internal teams
- Manage the support queue in an internal ServiceNow-like system and maintain documentation
- Act as liaison between users and engineering teams, escalating complex bugs and verifying fixes