- Remote, United States
- Remote
- Full-time · Mid
- 3–5 years
We are looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real-time threat detection platform.
Responsibilities
- Serve as the first line of technical support, managing customer tickets and chats in a timely and professional manner.
- Troubleshoot product, integration, and alerting issues, identify root causes, and escalate complex cases when needed.
- Partner with the Customer Success and Engineering teams to track, reproduce, and resolve technical incidents.
- Help customers integrate and configure Hypernative APIs, dashboards, and data feeds.
- Maintain and improve support documentation, FAQs, and self-service resources.
Requirements
- Nice to have: Python