Technical Services Engineer
HealthEdge · Posted Jul 1, 2026
- Hyderabad, Telangana, India
- Mid
- 4–6 years
Production Support L2 Engineer responsible for advanced GuidingCare application support, incident management, root cause analysis and resolution of complex production issues for enterprise customers.
Responsibilities
- Monitor, triage and resolve customer production service requests across Critical, High, Medium and Low priority levels
- Ensure zero SLA breaches by adhering to defined response and resolution timeframes
- Perform real-time incident analysis and provide timely status updates to customers and stakeholders
- Coordinate emergency production fixes and hotfixes with development and infrastructure teams
- Conduct thorough root cause analysis for all Critical and High priority production issues
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a healthcare-related field
- Nice to have: AWS Cloud / Azure
- Nice to have: Python / Bash Scripting
- Nice to have: Docker / Kubernetes
- Nice to have: Active Directory / LDAP