- Remote, United States
- Remote
- Full-time · Entry
- 3+ years
A remote, structured contact center role supporting a major automotive brand, acting as a liaison between car owners and dealership service teams to assist with after-sales concerns.
Responsibilities
- Offer timely and accurate solutions through inbound and outbound conversations (phone calls, chats, emails).
- Use web-based tools and internal systems to research questions and requests.
- Document each interaction clearly and accurately.
- Manage assigned cases from start to resolution by following defined steps.
- Take calls consistently throughout the day.
Requirements
- High school diploma or equivalent
- Nice to have: Automotive knowledge