- Mission, Kansas, United States
- On-site
- Full-time · Entry
- $18–$22 per hour
- 1+ years
The Service Desk Support Specialist role is an entry-level IT support position focused on delivering excellent customer service and resolving common technology issues for employees across the organization. This role serves as the first point of contact for IT support requests and plays a critical role in ensuring a positive support experience for end users.
Compensation
Hourly rate range: $18/hr - $22/hr depending on experience
Responsibilities
- Serve as the first point of contact for IT support requests via the ticketing system, phone, and in person
- Provide friendly, professional assistance to employees experiencing common IT issues
- Troubleshoot basic hardware, software, and access issues (laptops, printers, mobile devices, email, logins)
- Escalate complex or unresolved issues to senior IT staff following documented procedures
- Log, track, and update IT support tickets accurately and consistently
Requirements
- Nice to have: Google Workspace
- Nice to have: Device management tools
- Nice to have: Ticketing platforms