- Maryland, United States
- Hybrid
- Full-time
- Competitive compensation
- 3+ years
Write, edit, and maintain user-facing content for a government IT program’s public website and support materials, ensuring accessibility and compliance with federal standards.
Responsibilities
- Write and edit user-facing content for the program’s public website, including FAQs, how-to pages, and CX content
- Learn the program’s web-based system and document user roles, workflows, and error conditions
- Partner with the Customer Service Center to identify top call drivers and translate findings into content
- Draft communications to the program’s user community and stakeholders
- Coordinate program webinars and virtual learning events, including scheduling and follow-up
Requirements
- Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or a related field; or an equivalent combination of education and relevant experience
- Nice to have: Cvent event management
- Nice to have: Confluence and JIRA
- Nice to have: Agile methodology
- Nice to have: Organizational style guide application