- New York, New York, United States
- Hybrid
- Full-time · Mid
- 3–5 years
Manage day-to-day customer relationships, ensure customer satisfaction and retention, and act as the voice of the customer to drive product improvement.
Responsibilities
- Ensure customer satisfaction, retention, and reference-ability for all assigned accounts
- Expand and develop client relationships
- Provide exceptional customer support and be a point of escalation
- Collaborate with internal teams (Sales, Tech Support, R&D, Finance, Product)
- Be the voice of the customer by gathering product feedback
Requirements
- Bachelor’s or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field (preferred)
- Nice to have: SQL
- Nice to have: Javascript
- Nice to have: Kibana
- Nice to have: Cloud and software systems experience