- Full-time · Associate
- 3+ years
Maintain and manage Office 365, Azure AD, and local AD user accounts, providing technical support for desktops, mobile devices, and network services globally.
Responsibilities
- Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security.
- Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues to appropriate technical personnel as needed.
- Proactively support field staff using Windows 11, and macOS, providing training and assistance as needed.
- Provide hardware and software support for local users in person and offer remote support via phone and email through the helpdesk system for users worldwide.
- Provide timely resolution of issues or escalate them to appropriate technical personnel.
Requirements
- Bachelor’s Degree
- Secondary School diploma or equivalent
- Nice to have: macOS
- Nice to have: AI tools