- San Andres Cholula, Puebla, Mexico
- Hybrid
- Full-time · Associate
- 2+ years
Provide remote and office IT support for Syntax employees in a Hybrid PC + Mac environment, covering IT onboarding, office support, and networking.
Compensation
Competitive, above-average compensation
Responsibilities
- Work in day-to-day operations including incident/problem and change management related to workplace services
- Provide L2 support
- Work in integration projects, migrating / consolidating infrastructure, new rollouts or migrations
- Create documentation for end-users and technical documentation for other team members
- PC/Mac/Peripherals Asset management, including hardware break-fix support
Requirements
- Good English written and spoken level
- Nice to have: Kandji
- Nice to have: Jamf
- Nice to have: ITIL
- Nice to have: Microsoft Certifications