Technology Service Desk Engineer
Mountain Group · Posted Nov 6, 2026
- London, England, United Kingdom
- Hybrid
- Full-time
- 2+ years
Provide second‑line support across retail stores and head office, diagnosing and resolving technical issues and contributing to knowledge base and process improvement.
Compensation
Competitive salary and benefits package
Responsibilities
- Providing second‑line support across retail stores and head office
- Diagnosing and resolving technical issues end‑to‑end
- Using logs, tools, and systematic troubleshooting methods
- Supporting store technology (EPOS systems, printers, network hardware)
- Managing and prioritising multiple incidents
Requirements
- Nice to have: Experience in a retail or multi‑site environment
- Nice to have: Azure / Entra ID
- Nice to have: Endpoint management (Intune, SCCM)
- Nice to have: Basic PowerShell or scripting knowledge