- Saint Louis, Missouri, United States
- On-site
- Senior
- 8+ years
Provide on‑site technical support and assistance by deploying to client program field offices for IT infrastructure and end‑user device wellness checks.
Responsibilities
- Provide advanced technical, operational, and training support to end users and technical teams for PC desktop hardware, output devices, and standard/software packages.
- Install, configure, and test PC desktops, laptops, output devices, and other peripherals to ensure proper functionality and compliance with organizational standards.
- Configure operating systems, including applying baseline images, setting system parameters, and ensuring adherence to security and configuration policies.
- Install, configure, and validate shrink‑wrap software and other application software packages, including performing version checks, license verification, and required patches or updates.
- Troubleshoot incidents involving PCs, output devices, and peripheral equipment by performing detailed hardware and software diagnostics to identify root causes and implement corrective actions.
Requirements
- Associate's degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.