Premier Service Desk Specialist
Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026
- Remote, United States
- Remote
- Full-time · Mid
- 5+ years
The GCS Premier Service Desk Specialist provides advanced support for strategic customers requiring elevated service delivery, specialized workflows, contractual service commitments, or increased operational oversight.
Responsibilities
- Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
- Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
- Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
- Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
- Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues in accordance of any customer specific handling.
Requirements
- High School Diploma or equivalent
- Nice to have: Experience supporting enterprise customers
- Nice to have: Experience supporting customer-specific service requirements
- Nice to have: Experience supporting contractual service commitments
- Nice to have: ServiceNow experience