- Sancaktepe, Istanbul, Turkey
- Hybrid
- Full-time · Senior
- 3+ years
As a Senior Customer Service Specialist, you will be responsible for managing the end-to-end order management process and ensuring accurate and timely order execution. You will work closely with Sales, Logistics, Warehouse, Finance, and other internal stakeholders to support efficient order processing and on-time delivery.
Responsibilities
- Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system
- Monitor order status and coordinate with Logistics, Warehouse, and Sales teams to ensure on-time delivery
- Review and validate customer orders, pricing, and required documentation before processing
- Communicate proactively with internal stakeholders regarding order progress, delays, or issues
- Support invoicing processes by ensuring all order details and documentation are complete and compliant
Requirements
- Bachelor’s degree in a relevant field
- Nice to have: medical device industry
- Nice to have: healthcare industry
- Nice to have: Order Management
- Nice to have: Business Process Analysis