- Seattle, Washington, United States
- Full-time · Senior
- $118K–$177K per year
- 4+ years
The Senior Experience Designer is a subject matter expert in product and guest experience design for Alaska Airlines and Hawaiian Airlines, bridging customer experience strategy and digital experience execution across complex guest journeys.
Compensation
$117,700-$176,550 / year
Responsibilities
- Act as a subject matter expert in product and guest experience design for an assigned guest journey, experience area, or set of related touchpoints, connect customer experience strategy with digital and operational execution.
- Make recommendations to identify unmet needs, friction points, and opportunities and translate findings into clear experience requirements and concepts.
- Frame discovery and experience strategy across the Guest Travel Journey, using quantitative and qualitative research, product evidence, operational insight, and business priorities to frame opportunities and influence investment decisions with Product and Engineering.
- Partner with Product, Engineering, Analytics, and business teams to shape priorities, resolve tradeoffs, and ensure the intended experience is delivered.
- Analyze qualitative guest insights, research, operational feedback, and quantitative product data to define success measures and make recommendations that address experience gaps and business challenges within the assigned area of expertise.
Requirements
- Bachelor’s degree with a focus in industrial design, marketing, business or related field