Sr. Manager, Contact Center Product & Engineering
Holiday Inn Club Vacations · Posted Nov 12, 2026
- On-site
- Full-time · Manager
- 8+ years
Lead product ownership, engineering delivery, and operational performance of contact center technology platforms for Holiday Inn Club Vacations.
Responsibilities
- Own the contact center technology roadmap, product backlog, and demand intake
- Translate business requirements into user stories, acceptance criteria, and delivery plans
- Facilitate trade‑off decisions and track outcomes
- Lead internal technical and engineering resources, including India‑based team members
- Drive Agile/Scrum practices and coordinate engineering execution
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent practical experience
- Nice to have: direct Genesys Cloud CX experience
- Nice to have: large‑scale customer contact centers
- Nice to have: Salesforce CRM integrations
- Nice to have: cloud architecture