- Croydon, England, United Kingdom
- Hybrid
- Contract · Associate
- £43K–£45K per year
Customer Insight Specialist to improve services for vulnerable residents by handling complaints and driving service improvements across Housing Needs.
Compensation
Salary range: Grade 9 £43,449 - £45,123p.a. plus fantastic benefits
Responsibilities
- Investigate and respond to complex Housing Needs complaints, including Stage One, Stage Two and Ombudsman cases
- Provide expert advice and guidance on complaints handling across the Housing Needs service
- Coordinate responses involving multiple teams to ensure residents receive joined-up outcomes
- Identify trends, root causes and learning opportunities from complaints and customer feedback
- Support the delivery and monitoring of service improvement and action plans