Amazon connect Support
Diverse Lynx India · Posted Nov 13, 2026
- Hyderabad, Telangana, India +1 more
- Hybrid
- 8+ years
Support specialist for Amazon Connect, handling IVR design, call recording, and contact center operations.
Locations (2)
- Hyderabad, Telangana, India
- Bengaluru, Karnataka, India
Responsibilities
- Design and troubleshoot AWS Lambda, S3, EC2, and event/message services
- Implement Amazon Connect support and call recording solutions
- Manage IVR design and contact center operations
- Operate Cloudwatch, Splunk, and Dynatrace for monitoring
- Apply operational skills including problem, change, and incident management
Requirements
- Nice to have: Amazon Connect Lex