Amazon Connect Developer
INNOVATIVE TECH SOLUTIONS INC · Posted Sep 16, 2026
- Woodlawn, Maryland, United States +1 more
- Competitive salary
Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients, build and maintain contact flows, integrate with CRM platforms and third-party APIs, develop chatbots and virtual agents, monitor and troubleshoot performance, collaborate with stakeholders, and document architectures.
Locations (2)
- Woodlawn, Maryland, United States
- Plano, Texas, United States
Responsibilities
- Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients
- Build and maintain contact flows, IVR systems, and call routing configurations within Amazon Connect
- Integrate Amazon Connect with CRM platforms, Lambda functions, and third-party APIs
- Develop and optimize chatbots and virtual agents using Amazon Lex
- Monitor, troubleshoot, and resolve issues related to contact center performance and reliability
Requirements
- Nice to have: AWS certification (e.g., AWS Certified Developer or Solutions Architect)