Customer Experience Associate I - Healthcare Savings Non Voice
Conduent State Healthcare, LLC · Posted Nov 12, 2026
- Manila, National Capital Region, Philippines
- On-site
- Full-time · Entry
- 0+ years
Performs business support or technical work, using data organizing and coordination skills.
Responsibilities
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
Requirements
- Vocational training, certifications, licensures, or equivalent experience