- Lowell, Arkansas, United States
- On-site
- Full-time
- 3–4 years
Responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity.
Responsibilities
- Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
- Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
- Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
- Troubleshoot network equipment such as switches, firewalls, and wireless access points
- Remediate compromised accounts via anti-virus/malware software
Requirements
- College Diploma or Degree in Computer Science
- Nice to have: Microsoft certifications
- Nice to have: CompTIA certifications
- Nice to have: Cisco certifications