- Rome, Rome, Italy
- Hybrid
- Full-time · Associate
- €30K–€40K per year
- 3+ years
The TechEx Operations Analyst is responsible for delivering high-quality IT support across NBCUniversal through multiple support channels, including TechBar, online, phone, chat, remote, and in-person services. The role provides hands-on support across desktop, mobile, and enterprise systems.
Compensation
EUR 30000 to EUR 40000 / yearly
Responsibilities
- Provide hands-on IT support for hardware, software, and enterprise systems across multiple business units through TechBar, online, phone, chat, remote, and in-person support channels
- Deliver a consistent, customer-focused support experience across all TechEx service channels, including walk-up TechBar interactions, digital support, and direct user engagement
- Take end-to-end ownership of incidents and service requests, ensuring timely resolution in line with service expectations
- Act as a primary point of contact for users, delivering a professional and high-quality support experience at all levels of the organisation, including senior stakeholders and executives
- Diagnose and resolve technical issues across Windows, macOS, mobile devices, and Microsoft 365 environments
Requirements
- ITIL
- Microsoft certification
- Nice to have: Nexthink
- Nice to have: Power Automate
- Nice to have: Power Apps