- Winter Park, Florida, United States
- On-site
Responsibilities
- Provide outstanding customer service and technical support to students during any interaction
- Support the functionality and use of the learning management system online platform
- Work professionally alongside other operational, technical, and education support teams to successfully assist students with presented issues in a timely manner
- Focus on one-call resolution, but also route cases to the appropriate individuals when necessary, provide answers and solutions to customer’s calls, and monitor intake of client communications
- Troubleshoot and research issues to identify root causes
Requirements
- Bachelor’s degree
- Nice to have: working knowledge of other software