- Orland Park, Illinois, United States
- On-site
Apple Retail Genius combines extensive functional troubleshooting skills with the ability to inspire excitement for Apple’s products and services, delivering exceptional service and empowering customers to get the most out of their Apple products and services.
Responsibilities
- Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
- Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
- Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple
- Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team
Requirements
- Nice to have: action-oriented mindset
- Nice to have: strong interpersonal skills
- Nice to have: fast-paced environment
- Nice to have: communication
- Nice to have: collaboration